What happens if I receive a product that does not look like the picture?

There may be times where the general representation of an item is not exact to the bottle received. Bottles may be rebranded, vintages may differ, etc.

In addition, special boxes or casing may not be available for collectable and other items. It is dependent upon what the individual stores receives from their distributor or how items are packaged by the store.

If you are looking for something specific, we would recommend including an order comment with specific instructions so that the store may contact you with any issues.

If you did not get the item you expected, you can contact the store directly or reach out to our Customer Experience team who may be able to assist. 

*PLEASE NOTE THAT OUR TEAM WILL REQUIRE A PICTURE OF THE ITEM YOU RECEIVED BEFORE WE CAN ASSIST YOU.

*Please note that any delivery issues must be made known to us within 5 days of delivery for us to attempt correction. Partner retailers may have differing timelines in which they are able to make corrections.