Shipping: The product arrived damaged or incorrect, what do I do now?

The retailers have extensive shipping experience and every effort is made to package and deliver the product carefully to avoid breakage. Insurance is not typically offered on the delivery, but the retailers do want to ensure that your product is delivered exactly as specified.

If you do experience a problem with your order, you may follow up directly with the retailer to discuss a resolution. You may also reach out to the Customer Experience Team here and we can assist in resolving the issue.